Atlassian - ITSM

Overview

Continuing previous post: Agile Life, let’s dive deeper into a series of ITSM methodologies and products proposed by Atlassian, with a view to applying them in work and life to further enhance productivity and narrative skills.

Challenges

  1. Profile: Data Engineer + Operations Administrator
  2. Jobs
    1. Provisioning and troubleshooting data pipeline, visualization and monitoring
    2. Collaborate with other developers and administrators
  3. Pains
    1. Repeated or similar questions
    2. Long communication time to do situation analysis
    3. Hard to find thorough SOP or agile workflow
    4. Hard to prioritize ad-hoc tasks
  4. Gains
    1. Single source of truth
    2. Organized knowledge base, working documents
    3. Unified way to handle similar incidents

Objectives

  1. Build smart and modern IT Service Management and cultivate mindset with team

KRs

  1. 2021-08 Learn from all Atlassian ITSM topics and whitepapers
  2. 2021-08 Establish Knowledge-Centered Service for users
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life  tech  agile  jira  itsm 

Elevator Pitch

Overview

行之有年的 elevator pitch, 概念易懂, 卻需要有意識地練習精簡表達.

Challenges

  1. Profile: Personal Development
  2. Jobs
    1. Express ideas briefly
    2. Begin with the end in mind
  3. Pains
    1. Tend to explain too much detail
  4. Gains
    1. Template or framework to follow for thought

Objectives

  1. Able to pitch ideas in (30s, 3min, 10min) depending on different scenarios.

KRs

  1. 2021-12 Consciously practice elevator pitch in every weekly meeting planning items
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2021 Agile Life

Overview

使用 Trello 做生活管理也好一陣子, 最近有些契機想嘗試 Jira Cloud 與其他的整合, 並更進一步練習 Agile. 雖然工作上也持續使用, 但總是得不到要領, 是時候下定決心好好練習!

Challenges

  1. Profile: My Life
  2. Jobs
    1. Personal Development
    2. Get Things Done
    3. Discipline - Plan & Execution
  3. Pains
    1. Slipped: Schedule delayed or didn’t finished as expected
    2. Fast-paced: Things changes
    3. Lazy: Too much reference links/articles = Won’t read
  4. Gains
    1. Sense of Control
    2. Sense of Accomplishment: checklist check!
    3. Daily Report Visibility: 昨今阻 Plan/Actual

Objectives

  1. Achieve easier to estimate and more precise life project management with time tracking report

KRs

  1. 2021-07 Improve time management (visibility > 80%) and improve productivity (+20%) by integrating Clockify + Jira.
  2. 2021-08 Get familiar with Jira integration and reports to get more insight.
[Read More]
life  tech  agile  scrum  jira 

Add Series Taxonomy to Beautiful Hugo Theme

Overview

原本是看到這個 Series 操作就覺得蠻生火的: Add Series Taxonomy to Hugo Theme, 剛好拿來當練習~

Challenges

  1. Profile: Tech Blogger
  2. Jobs
    1. Post great articles with friendly reading experience

Objectives

  1. Achieve better reading exprience with better blog post structure

KRs

  1. 2021-07 Implement Series feature on Hugo blog theme
[Read More]
tech  blog  hugo 

Golang Learn

Overview

從 Ghost 搬來 Hugo 後, 終於更積極地回歸 blog 了… 今天要來立下學 golang 的 flag 😂

作為新手, 條列一些觀察與期許

Challenges

  1. Profile: Data Engineer
  2. Jobs
    1. Deliver data to value by designing and implementing data pipeline
    2. Maintain operations and continuously improve service levels

Objectives

  1. Master 1 programming language to better understand the mechanism and principle of Dev & Ops .
  2. Manage Ops in software engineering way like class SRE implements DevOps.

KRs

  1. 2021-08 Complete Go by Example and get familiar with VS Code extensions.
  2. 2021-09 Setup lightweight web server with modern frontend and backend framework to handle form input, api and authentication.
[Read More]
tech  golang 

Mental Toughness

Overview

Challenges

  1. 自評低分, 想要加強. (阿里巴巴人才管理聖經 人才畫像 2021-07-09)
  2. 高壓力狀況下常無法發揮自己 100% 能力
  3. 常覺得委屈, 不平
  4. 不擅長處理爭執, 迴避

Objectives

  1. 強化 情緒管理/韌性/溝通 (ETC)
    1. E: 能正視且處理各種壓力狀況, 熟練運用各種技巧調節情緒, 沈著理性
    2. T: 能承受高強度, 高密度工作量
    3. C: 能積極傾聽, 換位思考
    4. C: 善營造積極的溝通氣氛, 表述問題思路清晰, 富條理, 邏輯, 感染力

KRs (How. Measurable Result.)

  1. 2021-09 Read > 3 books
    1. 2021-07 拒絕職場情緒耗竭, 正念減壓的訓練, , 僧人心態
      1. ✅ 2021-07-15~17 拒絕職場情緒耗竭
      2. ✅ 2021-07-24 正念減壓的訓練
      3. 🚀 2021-07-30~ 正念溝通
    2. 2021-08 真正無懼的身心防彈術, 你可以生氣,但不要越想越氣
    3. 2021-09 我想跟你好好說話, 在乎別人,是對自己的情緒暴力
  2. 2021-12 Apply & record mind thoughts, practice meditation.
[Read More]

Google SRE Books

Overview

Google 推行 SRE 也已經好一陣子, 十分認同其中的各種想法與作法. 最近終於能有機會好好整理讀書心得筆記, 持續學習.

因為內容很多, 所以打算以系列文的方式, 不定期地更新內容, 這篇會作為 Summary 使用. 一來紀錄緣由, 二來追蹤進度.

Challenges

  1. Hybrid Cloud Environment Complexity Grows. 身為 IT, 在 Hybrid Cloud 環境與 Micro-service 趨勢下, 帶來的是更多的 Dependency 以及更為複雜的資料流.
  2. Hard to Prove and Maintain Reliability. 在設計 Data Pipeline 的過程中, 除了最終要 Deliver Data to Value 以達到 Business Impact 外, 更需要確保每天的 Data & Services Quality & Reliability, 甚至可以說是服務上線後天天都會遇到的事.
  3. Often Without Clear Value Proposition. 而這些日常維運繁瑣的事務其實有很多可以用工程手段解決/自動化的部分, 但是卻非常容易在繁忙且接踵而來的專案下, 不自覺地疏忽了.
  4. Prioritize ITOps Tasks: 為了及早發現及早還技術債, 應該更有意識地持續分析:
    1. 哪些該先做, 成本效益最佳?
    2. 鎖定目標後, 又該如何實作, 才能真的事半功倍?
    3. 實作完成後, 如何良好衡量優化效益?

Objectives

  • Learn from Google SRE books
    • then introduce and continuously implement and improve current data services design reliability at work.

KRs

  1. 2021-12 完讀 The Site Reliability Workbook (實作細節, 實例)
  2. 2021-12 完讀 Site Reliability Engineering (概念, 文化)
[Read More]
tech  sre  devops  bigdata  read 

Value Proposition

Overview

最近嘗試 Product Management 的概念套用在包裝日常工作內容

  • Full Scope Overview: 更清楚地規劃有哪些事情要做
  • Focus and Prioritize: 判斷優先順序, 專注在重要的事物上
  • Sense of Accomplishment: 更有成就感, 而不是渾厄度日, 被雜務塞滿

除了設定 OKR 之外, 先釐清 Value Proposition 會是一個好選擇

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OKR Weekdone

Overview

OKR 作為企業與個人的目標設定心法, 已經是當代顯學. 然而,

  1. 如何快速 思考/撰寫 良好/有效的 OKR
  2. 並持續追蹤, 確保自己在正軌上

是目前我將 OKR 運用在人生目標設定上, 遇到最大的難題.

[Read More]