Atlassian - ITSM

Overview

Continuing previous post: Agile Life, let’s dive deeper into a series of ITSM methodologies and products proposed by Atlassian, with a view to applying them in work and life to further enhance productivity and narrative skills.

Challenges

  1. Profile: Data Engineer + Operations Administrator
  2. Jobs
    1. Provisioning and troubleshooting data pipeline, visualization and monitoring
    2. Collaborate with other developers and administrators
  3. Pains
    1. Repeated or similar questions
    2. Long communication time to do situation analysis
    3. Hard to find thorough SOP or agile workflow
    4. Hard to prioritize ad-hoc tasks
  4. Gains
    1. Single source of truth
    2. Organized knowledge base, working documents
    3. Unified way to handle similar incidents

Objectives

  1. Build smart and modern IT Service Management and cultivate mindset with team

KRs

  1. 2021-08 Learn from all Atlassian ITSM topics and whitepapers
  2. 2021-08 Establish Knowledge-Centered Service for users
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life  tech  agile  jira  itsm 

2021 Agile Life

Overview

使用 Trello 做生活管理也好一陣子, 最近有些契機想嘗試 Jira Cloud 與其他的整合, 並更進一步練習 Agile. 雖然工作上也持續使用, 但總是得不到要領, 是時候下定決心好好練習!

Challenges

  1. Profile: My Life
  2. Jobs
    1. Personal Development
    2. Get Things Done
    3. Discipline - Plan & Execution
  3. Pains
    1. Slipped: Schedule delayed or didn’t finished as expected
    2. Fast-paced: Things changes
    3. Lazy: Too much reference links/articles = Won’t read
  4. Gains
    1. Sense of Control
    2. Sense of Accomplishment: checklist check!
    3. Daily Report Visibility: 昨今阻 Plan/Actual

Objectives

  1. Achieve easier to estimate and more precise life project management with time tracking report

KRs

  1. 2021-07 Improve time management (visibility > 80%) and improve productivity (+20%) by integrating Clockify + Jira.
  2. 2021-08 Get familiar with Jira integration and reports to get more insight.
[Read More]
life  tech  agile  scrum  jira