Atlassian - ITSM

Overview

Continuing previous post: Agile Life, let’s dive deeper into a series of ITSM methodologies and products proposed by Atlassian, with a view to applying them in work and life to further enhance productivity and narrative skills.

Challenges

  1. Profile: Data Engineer + Operations Administrator
  2. Jobs
    1. Provisioning and troubleshooting data pipeline, visualization and monitoring
    2. Collaborate with other developers and administrators
  3. Pains
    1. Repeated or similar questions
    2. Long communication time to do situation analysis
    3. Hard to find thorough SOP or agile workflow
    4. Hard to prioritize ad-hoc tasks
  4. Gains
    1. Single source of truth
    2. Organized knowledge base, working documents
    3. Unified way to handle similar incidents

Objectives

  1. Build smart and modern IT Service Management and cultivate mindset with team

KRs

  1. 2021-08 Learn from all Atlassian ITSM topics and whitepapers
  2. 2021-08 Establish Knowledge-Centered Service for users
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life  tech  agile  jira  itsm 

Elevator Pitch

Overview

行之有年的 elevator pitch, 概念易懂, 卻需要有意識地練習精簡表達.

Challenges

  1. Profile: Personal Development
  2. Jobs
    1. Express ideas briefly
    2. Begin with the end in mind
  3. Pains
    1. Tend to explain too much detail
  4. Gains
    1. Template or framework to follow for thought

Objectives

  1. Able to pitch ideas in (30s, 3min, 10min) depending on different scenarios.

KRs

  1. 2021-12 Consciously practice elevator pitch in every weekly meeting planning items
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2021 Agile Life

Overview

使用 Trello 做生活管理也好一陣子, 最近有些契機想嘗試 Jira Cloud 與其他的整合, 並更進一步練習 Agile. 雖然工作上也持續使用, 但總是得不到要領, 是時候下定決心好好練習!

Challenges

  1. Profile: My Life
  2. Jobs
    1. Personal Development
    2. Get Things Done
    3. Discipline - Plan & Execution
  3. Pains
    1. Slipped: Schedule delayed or didn’t finished as expected
    2. Fast-paced: Things changes
    3. Lazy: Too much reference links/articles = Won’t read
  4. Gains
    1. Sense of Control
    2. Sense of Accomplishment: checklist check!
    3. Daily Report Visibility: 昨今阻 Plan/Actual

Objectives

  1. Achieve easier to estimate and more precise life project management with time tracking report

KRs

  1. 2021-07 Improve time management (visibility > 80%) and improve productivity (+20%) by integrating Clockify + Jira.
  2. 2021-08 Get familiar with Jira integration and reports to get more insight.
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life  tech  agile  scrum  jira 

Mental Toughness

Overview

Challenges

  1. 自評低分, 想要加強. (阿里巴巴人才管理聖經 人才畫像 2021-07-09)
  2. 高壓力狀況下常無法發揮自己 100% 能力
  3. 常覺得委屈, 不平
  4. 不擅長處理爭執, 迴避

Objectives

  1. 強化 情緒管理/韌性/溝通 (ETC)
    1. E: 能正視且處理各種壓力狀況, 熟練運用各種技巧調節情緒, 沈著理性
    2. T: 能承受高強度, 高密度工作量
    3. C: 能積極傾聽, 換位思考
    4. C: 善營造積極的溝通氣氛, 表述問題思路清晰, 富條理, 邏輯, 感染力

KRs (How. Measurable Result.)

  1. 2021-09 Read > 3 books
    1. 2021-07 拒絕職場情緒耗竭, 正念減壓的訓練, , 僧人心態
      1. ✅ 2021-07-15~17 拒絕職場情緒耗竭
      2. ✅ 2021-07-24 正念減壓的訓練
      3. 🚀 2021-07-30~ 正念溝通
    2. 2021-08 真正無懼的身心防彈術, 你可以生氣,但不要越想越氣
    3. 2021-09 我想跟你好好說話, 在乎別人,是對自己的情緒暴力
  2. 2021-12 Apply & record mind thoughts, practice meditation.
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人生就是不停地試誤?我們都太怕犯錯

3/11 禮拜三的時候回去台大電機系「大學部實習專題課程」演講,分享關於當初在實習的一些經驗與想法之後,回來之後覺得有很多延伸的思考。如果你是符合以下症狀的人:

  1. 對於未來沒有任何想法
  2. 不知道自己除了唸書之外還能幹嘛
  3. 找不到目前做的事(工作/唸書)的意義

歡迎你花個 5 分鐘聽聽我的想法,並且發表你的想法(或是寄信給我),我會很樂意跟你討論!

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life  career